Terms of purchase
NB! We only ship to Norway. You can not order in the online store if you live in another country.
This purchase is governed by the following standard terms and conditions of sale for consumer purchases of goods over the Internet. By consumer purchases is meant here the sale of goods to consumers who do not mainly shop as part of business activities, and when the seller acts in business activities with the sale of goods over the internet. The contract has been prepared and recommended for use by the Consumer Ombudsman. Consumer purchases over the Internet are mainly regulated by the Contracts Act, the Consumer Purchases Act, the Marketing Act, the Right of Withdrawal Act and the E-Commerce Act, and these laws give consumers inalienable rights. The terms of the contract are not to be construed as limiting the statutory rights, but set out the parties’ most important rights and obligations for trade. The seller may choose to offer the buyer better terms than those set out in these terms of sale. In cases where the contract does not directly provide the solution to a problem, the contract must be supplemented with relevant legal provisions.
1) The agreement
The agreement between buyer and seller consists of the information the seller provides about the purchase in the order solution in the online store (including information about the item’s nature, quantity, quality, other properties, price and delivery conditions), any direct correspondence between the parties (eg email) and these terms of sale. In the event of a conflict between the information provided by the seller about the purchase in the order solution in the online store, direct correspondence between the parties and the terms of the terms of sale, direct correspondence between the parties and the information given in the order solution precedes the terms of sale. Ink-Fit The online store cannot enter into agreements with minors without parental approval. Binding purchase agreement can only be entered into with persons over 18 years of age.
2) Partene
Seller
Company name: Inl-Fit ( Pattullo Holdings)
Contact address: Nadabergveien 13 Sandnes 4315
Email: sales@infit.no
Phone number: 48508830
Organization number: 919174358
The buyer is the person who places the order.
3) Prices the right to 14 day return
The prices, which are stated in the online store, include VAT. Ink-Fit reserves the right to make price errors in the online store. Information about the total costs the buyer must pay, including all taxes (VAT, customs, and the like) and delivery costs (shipping, postage, invoice fee, packaging, etc.) as well as specification of the individual elements in the total price, is given in the ordering solution before ordering. We point out that goods that are priced at NOK 0 are an unfortunate error that can unfortunately occur in the system. Of course, we do not give away goods.
4) Entering into an agreement
The agreement is binding on both parties when the buyer’s order is received by the seller. However, one party is not bound by the agreement if there have been typing or typing errors in the offer from the seller in the ordering solution in the online store or in the buyer’s order, and the other party realized or should have realized that such an error existed. Ink-Fit also makes a reservation about sold-out items, but undertakes to inform the customer, either by email or by telephone about this as soon as we discover it.
Order confirmation: When the seller has received the buyer’s order, the seller must without undue delay confirm the order by sending an order confirmation to the buyer. It is recommended that the buyer checks that the order confirmation matches the order in terms of quantity, item type, price, etc. If there is no correspondence between the order and the order confirmation, the buyer should contact the seller as soon as possible.
5) Payment
The seller can demand payment for the item at the time of ordering. All our transactions take place in Norwegian kroner. If the buyer uses a credit card when paying, the seller can reserve the purchase price on the card when ordering.
See Act of 19 June 1969 no. 66 on value added tax § 16. 2 A credit card is a payment card where the settlement for the purchase takes place afterwards by the creditor (credit card company) sending the cardholder an invoice with a demand for payment. A debit card is a payment card linked to a deposit account. Use of the card means that the user’s account is debited and the amount is transferred to the payee’s account.
When paying by credit card, the law on credit purchases etc. come into use.
Please note that the package is with Norway Post for 14 days after receipt. If you do not pick up the package before it is returned to us, we will invoice you for shipping both ways and action. As of today, this amount is set at NOK 500.
6) Delivery
Delivery of the item from the seller to the buyer takes place in the manner and to the place specified in the ordering solution in the online store. If the delivery time is not stated in the order solution, the seller must deliver the item to the buyer within a reasonable time, which is normally 3-5 working days and no later than 30 days after the order is received. Whether Ink-Fit can NOT deliver within agreed time, the buyer shall without delay be informed of the reason for the delay and new delivery time. The buyer then has the right to cancel the purchase free of charge, be able to demand that the purchase be fulfilled or demand replacement goods from the seller. If the buyer does not accept a new delivery time, in case of delayed delivery, the purchase will be refunded within 14 days.
If the seller is to ensure that the goods are sent to the buyer, he is obliged to have the goods transported to the destination in a suitable manner and on normal terms for such transport. The place of destination is with the buyer unless otherwise agreed between the parties.
7) The risk of the item
The risk for the item passes to the buyer when the thing is taken over by the buyer in accordance with the agreement. If the delivery time has come and the buyer fails to take over an item that is made available to him or her under the agreement, the buyer still has the risk of loss or damage due to properties of the item itself.
8) Right of withdrawal
The buyer may regret the purchase of the item in accordance with the provisions of the Right of Withdrawal Act. Right of withdrawal means that the buyer can return the item to the seller without reason, even if there is no defect in it and even if it has not been delivered. The buyer must notify the seller of the use of the right of withdrawal within 14 days after the item, the prescribed information about the right of withdrawal and the right of withdrawal form has been received. If the buyer receives the cancellation form and the necessary information at a later time than upon delivery of the goods, the cancellation period begins to run from the day the buyer receives the right of withdrawal form and the information.
The right of withdrawal is extended to 12 months after the expiry of the original deadline if the consumer has not received information that there is a right of withdrawal and a standardized withdrawal form. The same applies in the event of lack of information on terms, deadlines and procedures for exercising the right of withdrawal. If the trader makes sure to provide the information during these 12 months, the cancellation period still expires 14 days after the day the buyer received the information, cf. the Right of Withdrawal Act § 21 cf. § 8 led paragraph letter H. Right of withdrawal form can be found here.
The notification from the buyer to the seller about the use of the right of withdrawal should, for evidentiary reasons, be in writing (right of withdrawal form, e-mail, fax or letter). Cf. model agreement prepared by the joint contract committee for the Savings Bank Association’s and the Financial Industry’s main organization – Agreement terms for credit cards and billing cards – consumer relations point 12 and pattern terms prepared by the Savings Bank Association and the Financial Industry’s main organization for payment cards point 11. 5 Act of 21 June 1985 no. 6 Persons under the age of 18 can only pay in the aforementioned ways as they cannot incur debt, cf. Act of 22 April 1927 on guardianship of minors (vgml.) § 2. Act of 20 June 2014 no. 27 on the duty to provide information and right of withdrawal in the case of distance selling and sale outside a fixed point of sale (the Right of Withdrawal Act).
When using the right of withdrawal, the item must be returned no later than 14 days from the day the notice of use of the right of withdrawal was given. The seller is obliged to refund the full purchase price to the buyer within 14 days from the day the seller receives the item or pick-up note or the item is made available to the seller. The customer is responsible for covering the return costs.
The buyer can examine the product before he or she regrets the purchase. It must still be possible to return the item to the seller in approximately the same condition and quantity as it was in when the buyer received it. The buyer should return the item to the seller in the original packaging if this is possible. The buyer can not regret the purchase of items that deteriorate rapidly, items that by their nature can not be returned, or audio and video recordings (including CDs, DVDs) or computer programs where the seal is broken.
In addition
to the 14-day withdrawal period, we offer open purchases up to 100 days from the time the consumer receives the item.
The buyer can not regret or exchange close-fitting garments such as boxers, panties and swimwear if you have bought this in one of our department stores.
Examination of the item
When the buyer receives the item, it is recommended that he or she to a reasonable extent check whether it is in accordance with the order, whether it has been damaged during transport or whether it otherwise has defects. If the item does not match the order or has defects, the buyer must notify the seller in the event of a complaint, cf. clause 10 of the contract.
9) Buyer’s rights in case of delay
If the seller does not deliver the goods or delivers them too late in accordance with the agreement between the parties, and this is not due to the buyer or circumstances on the buyer’s side, the buyer may, according to the rules in Chapter 5 of the Consumer Purchase Act, withhold the purchase price, demand fulfillment, terminate the agreement and claim compensation from the seller.
Fulfillment: If the seller does not deliver the item at the time of delivery, the buyer can maintain the purchase and set a reasonable additional deadline for fulfillment from the seller. However, the buyer can not demand fulfillment if there is an obstacle that the seller can not overcome or if fulfillment will entail such a great inconvenience or cost to the seller that it is in significant disproportion to the buyer’s interest in the seller fulfilling. If the difficulties disappear within a reasonable time, the consumer can demand fulfillment.
Cancellation: The buyer may terminate the agreement with the seller if the delay is significant or if the seller does not deliver the goods within the additional deadline for fulfillment set by the buyer. However, the buyer can not cancel the agreement while the additional deadline runs, unless the seller has said that he or she will not fulfill within the deadline.
Compensation: The buyer can further claim compensation for loss he or she suffers as a result of the delay on the part of the seller, cf. the Consumer Purchase Act § 24.
10) Complaint in case of defect and deadline for reporting claims in case of delay
If there is a defect in the item, the buyer must, within a reasonable time after he or she discovered it, notify the seller that he or she will invoke the defect. The time limit can never be shorter than two months from the time when the consumer discovered the defect. Complaints must still be made no later than two years after the buyer took over the item. If the item or parts of it are intended to last significantly longer, the complaint period is five years.
In the event of a delay, claims must be made to the seller within a reasonable time after the delivery time has come and the item has not been delivered. If the item is paid for with a credit card, the buyer can also choose to complain and send claims directly to the credit provider (the credit card company). The message to the seller or creditor should be in writing (email, fax or letter).
Act of 21 June 1985 no. 82 on credit purchases etc. § 8.
Buyer’s rights in the event of a defect:
If the item has a defect and this is not due to the buyer or conditions on the buyer’s side, the buyer can according to the rules in the Consumer Purchase Act Chapter 6 depending on the circumstances withhold the purchase price, choose between correction and re-delivery, demand price reduction, demand the agreement terminated and compensation from the seller.
Correction or re-delivery: If the item has a defect, the buyer can demand that the seller correct the defect or re-deliver the corresponding item. The seller may oppose the buyer’s claim if the execution of the claim is impossible or the seller causes unreasonable costs.
The seller must make the correction or replacement within a reasonable time. Correction or re-delivery shall be made at no cost to the buyer, without risk that the buyer will not be reimbursed for his expenses and without significant inconvenience to the buyer. The seller may not make more than two attempts at rectification or re-delivery for the same defect, unless there are special reasons that make further attempts reasonable. Even if the buyer does not require correction or replacement, the seller can offer correction or replacement if this happens without delay. If the seller provides for such correction or re-delivery, the buyer can not demand a price reduction or cancellation.
Price reduction: If the defect is not corrected or re-delivered, the buyer can demand a proportionate price reduction. • Cancellation: Instead of a price reduction, the buyer can cancel the agreement, except when the defect is insignificant. Compensation: The buyer can also claim compensation for financial loss he or she suffers as a result of the product being defective, cf. section 33 of the Consumer Purchase Act.
The buyer must report claims to the seller in the event of a complaint, cf. section 10 of this contract. The rules on complaints apply in addition to, and independently of, the rules on the right of withdrawal and any guarantees provided by the seller.
In the event of a complaint, the refund will be made within 14 days.
11) The seller’s rights in the event of the buyer’s default
If the buyer does not pay or fulfill the other obligations under the agreement, and this is not due to the seller or circumstances on the seller’s part, the seller may, according to the rules in the Consumer Purchase Act Chapter 9, withhold the item, demand fulfillment of the agreement, demand termination of the agreement and compensation from the buyer. The seller may also, depending on the circumstances, be able to claim interest in the event of late payment, collection fee and fee for non-prepaid uncollected goods.
Fulfillment: If the buyer does not pay, the seller can maintain the purchase and demand that the buyer pays the purchase price (fulfillment). If the item is not delivered, the seller loses his right if he waits unreasonably long to advance the claim. Termination: In the event of a material default or other significant default by the buyer, the seller may terminate the agreement. However, the seller can not withdraw after the purchase price has been paid.
Cancellation: The seller can also cancel the purchase if the buyer does not pay within a reasonable additional deadline for fulfillment set by the seller. However, the seller can not withdraw while the additional deadline runs, unless the buyer has said that he or she will not pay.
Compensation: The seller can demand compensation from the buyer for financial loss he or she suffers as a result of a breach of contract on the part of the buyer, cf. the Consumer Purchase Act § 46.
Interest on late payment / collection fee: If the buyer does not pay the purchase price in accordance with the agreement,the seller may demand interest on the purchase price in accordance with the Act on interest in the event of late payment.9 In the event of non-payment, the claim may, after prior notice, be sent for collection, and the buyer may then be held liable for fees under the Debt Collection Act and other collection of overdue claims.
Fee for uncollected goods: If the buyer fails to pick up ordered goods, Ink-Fit charges the buyer with a fee of NOK 500. The fee shall cover a maximum of the seller’s actual expenses to deliver the goods to the buyer. Such a fee can not be charged to buyers under 18 years of age.
12) Warranty
Warranty given by the seller or manufacturer gives the buyer rights in addition to the rights the buyer already has under mandatory legislation. A guarantee thus does not imply any restrictions on the buyer’s right to complaint and claims in the event of delay or defects pursuant to items 9 and 10.
13) Personal information
Unless the buyer agrees to something else, the seller can only collect and store the personal information that is necessary for the seller to be able to carry out the obligations under the agreement. The personal information of the buyer under the age of 15 can not be obtained unless the seller has the consent of parents or guardians. The buyer’s personal information shall only be disclosed to others if it is necessary for the seller to implement the agreement with the buyer, or in statutory cases. Required information is: Full name, address, postcode, place, telephone number and e-mail address. The seller can only obtain the buyer’s social security number if there is a factual need for secure identification and such collection is necessary. Act of 17 December 1976 No. 100 on interest in the event of late payment. 10 Act of 13 May 1988 no. 26 on debt collection activities and other collection of overdue monetary claims.
Fees can not be charged to persons under 18 years of age as they can not incur debt, cf. vgml. § 2. 12 See Act of 14 April 2000 no. 31 on the processing of personal data. If the seller wants to use the buyer’s personal information for other purposes, for example to send the buyer advertising or information beyond what is necessary to complete the agreement, the seller must obtain the buyer’s consent at the conclusion of the agreement. The seller must provide the buyer with information about what the personal information will be used for and about who will use the personal information. The buyer’s consent must be voluntary and given by active action, for example by ticking.
If you have questions about personal information related to you, or want to make use of your rights to correction, blocking, deletion, etc. according to the Personal Data Act, you can send an e-mail to sales@inkfit.no
Cookies
Our online store contains so-called cookies. According to the Electronic Communications Act, which came into force on 25 July 2003, everyone who visits a website with cookies must receive information about it.
You can look around the online store without cookies, but you can not shop. We use cookies to manage the contents of your shopping cart. It is a text file that is stored on your computer. We also store information if you have chosen to view the category pages with or without images.
If your browser or firewall is set to prevent the storage of cookies, you can contact our customer center, and deliver your order by phone, fax, letter or e-mail.
14) Conflict resolution
The parties shall endeavor to resolve any disputes amicably. The buyer can contact the Consumer Council to get assistance in a possible dispute with the seller. If an amicable solution is not reached after mediation in the Consumer Council, the parties may request in writing that the Consumer Council submit the dispute to the Consumer Disputes Committee. Decisions by the Consumer Disputes Committee are final four weeks after service. Ink-Fit will follow decisions made by the Consumer Disputes Committee.
13 See Act of 28 April 1978 no. 18 on the handling of consumer disputes.
The pan-European dispute resolution platform (ODR) can also be used to process cases between the parties.
Do you still have questions about our terms of sale?
Contact our customer service and we will help you as soon as we can!
PRIVACY
The purpose of this information is to inform you as a customer about what information is collected on our site (inkfit.no) and how this information is used. Your privacy is important to Ink-Fit, and Ink-Fit complies with any applicable rules for the processing of personal data, including the Personal Data Act and the Privacy Regulation (GDPR).
Consent
Note that some personal information is processed on the basis of consent, such as marketing, including, newsletters and communications. By subscribing to newsletters, you consent to such processing of your personal information. See below about how your personal information will be processed in this context.
Information collected
Ink_Fit collects personal information when you register sales orders in our warehouses, makes purchases on Inkfit.com, creates users on “my pages” and / or participates in competitions under the auspices of Ink-Fit We pick up
also enter information about your use of our websites through cookies. You can read more about cookies and which cookies we use here.
The information Ink-Fit collects and processes is the following: name, address, telephone number, email address, in some cases we ask for date of birth, and your acceptance to use the information for marketing, including newsletters by email / SMS and other means of direct marketing, and communication on social media you have accepted contact with us. We will also be able to use your personal information to direct marketing towards you on the Internet and social media such as. Facebook and Google.
In some cases, it will also be possible to obtain information from third parties related to e.g. quality assurance of personal data.
How Ink-Fit uses – and who can use your personal information
the information only for marketing purposes or by contact in connection with purchases made at Ink-Fit (through our online store . By registering in with Ink-Fit, consent is given to use the information so that we can provide our customers with relevant offers that suit the customer’s areas of interest. In addition, the information will be used to ensure good customer experiences on our pages, inkfit.no
Ink-Fit , org.nr. 919174358 is responsible for the processing of the personal data that is processed. Ink-Fit will not sell or transfer personal information provided to us to a third party – which means that you will not receive information from companies other than us based on your information. Ink-Fit uses affiliates and third parties to process and store information as well as marketing on behalf of Ink-Fit The processing of personal data that we carry out takes place within the EU / EEA area, except when processing your personal data for sending out newsletters. Here we use a supplier in the USA, SendGrid Inc. Our supplier uses the EU’s standard agreements for transfer to the USA. This means that your personal information is just as well protected by our supplier as when processed in the EU / EEA.
The processing of personal data will either take place on the basis of fulfillment of an agreement, if we fulfill an agreement with you, on the basis of consent (as in marketing and sending out newsletters) or to fulfill legal obligations is Ink-Fit as accounting etc.
The personal information will be stored for as long as the personal information is necessary for the purpose for which the information was obtained. This means that personal information for marketing is deleted if you sign up for a newsletter or withdraw your consent. Personal information related to sales or agreements you have with us will be deleted when the agreement has been fulfilled and all obligations arising from the contractual relationship have been fulfilled. Personal data related to Ink-Fit fulfillment of legal obligations will be deleted as soon as the legal obligations have been fulfilled.
You have no obligation to provide Ink-Fit personal information, but to receive goods and services may be a prerequisite. You may at any time withdraw your consent for the processing of personal data for marketing purposes. The easiest way to do this is to unsubscribe from the newsletter by following the link provided at the bottom of each newsletter. You can also change and view your information on “My pages”, as well as withdraw your consent.
You have the right to complain about the processing of your personal information to the Data Inspectorate, see more at www.datatilsynet.no
Contact Us
If you have questions about, want access to, or delete the personal information stored on you, just contact us at customer service via email to sale@inkfit.no